TMS Training - Managing your listing

Jo Finch
311A High Street North
London
E12 6SL
0207 1005180
Staff: 10
Clients: 26
5.05
100%

Performance Overview

4
0
0
0
0

Ratings Summary

Delivered as promised
5.05
100%
Good value for money
5.05
100%
Considerate and helpful
5.05
100%
Quality of communication
5.05
100%
Overall
5.05
100%
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Name:Jo Finch
Company:Company name
Date:04/08/2015
5.05
 
How simple Jo made the database look
Name:Nitesh Bhatt
Date:23/06/2015
5.05
Service(s) Provided: Training
 
Jo Knew her stuff
Name:Dominic
Date:25/11/2014
5.05
 
Jo was flexible about booking me onto the training and very clear about how much time would be needed. She was waiting for me when I joined (early as always!) and we were finished without rushing on time. The process was very clear and easy to...
Name:Christina Jackson
Date:17/07/2014
5.05
 
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Training

Asking clients for feedback and acting on that feedback should be the bed rock of any management decision related to improving business practices.  Unfortunately most feedback processes are so badly done that all they do is to annoy customers.

Most feedback systems struggle to get even a small percentage of those asked for feedback to respond, when you analyse it those that do respond are typically the very happy customers so the feedback is far from representative.

Before developing the Customer Care Programme, persuading 15% of customers to respond was considered to be a really good result.  With the Customer Care Programme we are typically enjoy response rates of 95% which means we get the full story. 

Feedback also demonstrates that customer satisfaction improves dramatically as a result of the Customer Care Programme, so much so that 60% are happy to provide a success story / case study to help share the good news.

And referral rates soar!

If you want to know more about the Most Referred Business Advisor please do not hesitate to contact us on 0207 100 5180

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