Eurocom Solutions Ltd

Iain Frost
Gladwell House
6 Hitchin Rd
Shefford
Bedfordshire
SG17 5JA
01462 851195
Staff: 4
Clients: 6
4.85
96%

Performance Overview

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0
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Ratings Summary

Delivered as promised
4.85
96%
Good value for money
4.65
92%
Considerate and helpful
4.95
98%
Quality of communication
4.95
98%
Overall
4.85
96%
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Eurocom appear to be efficient at what they do.
Name:Damian Reilly
Town:London
Date:27/01/2015
4.35
 
Eurocom are very responsive and provide a good service.
Name:Client details withheld
Town:Anonymous
Date:22/01/2015
5.05
 
We used Eurocom for call logging services and they were very good.
Name:Mark Cox
Town:London
Date:09/01/2015
5.05
 
I always found that Eurocom were responsive. They take on board if there is a degree of urgency.
Name:Client details withheld
Town:Anonymous
Date:18/12/2014
5.05
 
In essence, they are timely with reporting. The end customer was really pleased with the call logging information that was provided which was really accurate. It was a good service.
Name:Ian Pacquette
Town:London
Date:11/12/2014
4.55
 
Acting on any request we made to them very quickly, providing the data in the format we required. I thought they provided an excellent service.
Name:Dave Kingston
Town:London
Date:11/12/2014
4.85
 
There was a chap called Iain who was incredibly responsive, always understood our business requirements and always got back to us in a timely fashion.
Name:James Coatsworth
Town:Newcastle upon tyne
Date:10/12/2014
5.05
 
Everything was fine, all the reports came through as we required them and correct costs were loaded into the system to give us accurate details.
Name:Peter Hughes
Town:Blackburn
Date:03/12/2014
5.05
 
Eurocom are always happy to make any changes to reports and always get back to me quickly.
Name:Janet Collins
Town:Blackburn
Date:03/12/2014
5.05
 
Their response is very quick. It's always very accurate and the guys are always very helpful and approachable.
Name:Simon Chalk
Town:London
Date:02/12/2014
5.05
 

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Telephone Cost Management, Telephone System Capacity Management, Telephone System Fraud Prevention, Telephone System Service Level Analysis

Eurocom Solutions Ltd (ESL) has over twenty years of experience providing Call Management services, using bespoke hardware and software specifically designed to be centrally managed.

Our dedicated development in designing, building and applying Call Management products enables ESL to react to changes in the industry both quickly and efficiently.

Eurocom Solutions is conveniently located in Shefford, Bedfordshire with good access to London and the Northern Home Counties. This does not however limit the scope of service as ESL have been providing services to many countries across Europe, USA and Africa.

A network of high-speed computers based at our secure data management centre collect, analyse and report 24 hours a day, 365 days a year, ensuring delivery of high quality information.

Dedicated to the provision of Telephone Call Management Services, ESL employs an experienced team of staff, who have created a suite of over 350 reports designed to compliment your business requirement. In addition to this ESL's ability to produce bespoke reports ensures that monitoring and presenting data is made as simple, but as comprehensive, as possible.

An impressive but far from exhaustive list of different telephone exchange manufactures that have been successfully monitored by ESL include; Alcatel, NT Meridian, Avaya, Siemens ISDX, Mitel SX, Nortel, Tradenet (IPC), Hicom, Philips, Sopho, Ericson, Omni and Panasonic. Since ESL writes all management software in-house we are able to create translation software as required and not just rely on templates or set outputs.