Paul delivers business growth to organisations, teams and individuals through quality people development. Paul leads Beyond Theory, an independent business training & coaching consultancy that is designed to improve your business and personal performance. We recognise that excellent customer service requires inspired people as well as the best products and slick processes to match. At Beyond Theory we provide training and coaching to make this happen for you, your people and for your business.
By putting his 20+ years experience in commercially driven HR and people development to work, Paul's training and coaching is guaranteed to win hearts and change minds or you get your money back. Working with groups or individuals, using marketing leading psychometrics and the latest thinking based on CIPD and Engage for Success research, Paul's training and coaching will be designed, delivered and evaluated to improve your business performance.
In recognition of his expertise in the relationship between employee engagement and delivering customer excellence, Paul is on the judging panel of UK Customer Experience Awards 2014.
Paul chairs CIPD Northamptonshire and is an active member of the Engage for Success Guru team.